We’re a team of drinks industry obsessives, driven by supporting the trade – day in and night out. Passion paired with unparalleled industry insight mean we’re always moving forward, collaborating with our customers to understand the needs of their business and to ensure we’re supporting their future growth.

We are one of the UK’s largest drinks wholesalers, supplying drinks to several thousand venues in every part of the UK and every segment of the trade, from luxury hotels and world-class event spaces to local restaurants and community pubs. With over 200 years of on-trade experience behind us, and unique insight into the future of our industry, our experience matters.

We are looking for a commercially focused and analytical Customer Retros Manager to join our Finance team in our modern Bristol office on a 9 month fixed term contract.

About the Role

This is a key leadership role responsible for providing high-quality insight into customer performance against contractual targets, ensuring customer retrospective payments (retros) are accurately analysed, controlled and only paid when contractual obligations have been achieved.

Working closely with Sales, Commercial Finance, Financial Control and key external stakeholders, you will play a critical role in driving profitability, improving reporting accuracy and supporting commercial decision-making through insightful analysis and robust financial controls.

Key Accountabilities

• Lead and develop the Customer Retros team, ensuring accurate, timely analysis and robust balance sheet controls.
• Own the monthly accrual process, partnering with Financial Control and Commercial Finance to ensure accuracy and timely reporting.
• Work across Master Data, Pricing and Finance teams to maintain accurate commercial revenue reporting.
• Act as the key link between Sales and Commercial Finance, providing insight to drive customer profitability and maximise margin opportunities.
• Partner with stakeholders to deliver accurate retro reporting, forecasting and customer agreement accounting.
• Ensure balance sheet reconciliations, invoicing and audits are completed effectively, acting as the main contact for external auditors.
• Provide expert guidance on customer and product profitability, supporting business projects and continuous improvement initiatives.
• Produce KPI reporting and actionable insights that improve profitability, cash generation and commercial performance.
• Identify opportunities within customer accounts and support sales teams with recommendations to drive growth and contract achievement.

Key Skills and Experience:

Essential

• Proven experience managing large and complex balance sheet accounts.
• Previous experience leading, coaching and developing high-performing teams.
• Strong experience partnering with commercial and sales stakeholders.
• Advanced Microsoft Excel skills with the ability to analyse large datasets and provide meaningful business insights.
• Excellent analytical, numerical and problem-solving skills.
• Strong communication and stakeholder management capabilities with the confidence to influence at all levels.

Desirable

• Qualified Accountant (ACA, ACCA, CIMA or equivalent).
• Experience within FMCG, beverages or a similar fast-paced commercial environment.
• Knowledge of customer rebate, retrospective income or customer incentive management.
• Experience using JDE (JD Edwards).
• Power BI experience with the ability to create and interpret insightful reporting.

What We're Looking For

We're seeking an action-oriented individual who thrives in a fast-paced environment and enjoys solving problems and driving continuous improvement.

You will be:

• Solutions-focused and results-driven, with the ability to manage multiple priorities effectively.
• Highly organised with exceptional attention to detail.
• A confident communicator with excellent relationship-building skills.
• Customer-focused and committed to delivering a high standard of service.
• A collaborative team player who can build strong partnerships across the business.
• Passionate about coaching and developing others to achieve their full potential.
• Continuously looking for opportunities to improve processes, systems and business performance.

Why Join Us?

This is an exciting opportunity to take ownership of a critical commercial finance function, work closely with senior stakeholders and make a tangible impact on business performance. You will join a collaborative and supportive environment where your expertise, leadership and insight will help drive profitable growth and continuous improvement across the organisation.

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. 

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. 

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at careers@candcgroup.com. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/