About the Role 

Team Managers are responsible for the day-to-day activities and leadership of their team.

The team manager sets targets, implement guidelines and assists with any issues the team may have. A team manager must ensure their team understands the departmental objectives and work together to achieve them. The Team Manager will foster a cohesive, creative and comfortable working environment, providing leadership and team direction where necessary.

Key Accountabilities 

• Lead and manage the team into success through achieving departmental KPIs
• Inspire and motivate the team
• Responsible for break and annual leave allocation
• Delivering excellence throughout our customer proposition, focusing on continuous improvement
• Completing Quality Assessments for your team and subsequent coaching sessions
• Customer escalations
• Projects relating to our Service Strategy
• Managing all HR cases that arise from the team
• Using our reporting suite to maintain or improve the service provided by the team
• Lead recruitment when required
• Accountable for managing productivity within the team, identifying issues and aligning resolutions
• Be able to work as an operations team with the other managers reporting into the Operations Manager
• Managing contact centre systems, processes and resources to achieve KPIs and Objectives
• Collaboration with our depot network, S&OP, Commercial Teams and supporting functions

About you 

• Team management
• Reporting and root cause analysis
• Coaching
• Managing HR Cases
• Proficient in Microsoft Packages (including but not limited to) MS Excel and MS PowerPoint
• Ability to manage team members remotely if required

See attached for full job description and person specification 

About Us 

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves. 

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig. 

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at careers@candcgroup.com. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/