Bibendum has stood at the forefront of the wine industry for over 40 years, and we continue to lead the way today. We’re the UK’s leading premium wine specialist, inspiring our customers to discover the world’s most exciting, authentic and mindful winemakers. As an On-Trade specialist, we work with a huge range of customers, from Michelin-starred restaurants to cocktail bars and pub groups. We shake up the sustainable status-quo, partnering with mindful producers, while pursuing a positive impact on the planet and our communities. We work with over 280 of the world’s most talented winemakers, and in addition to our core range, we also offer an ever-evolving selection of fine wines from across the globe.

About the Role

As a Sales & Services Executive you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style.  As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution.  

You’ll also be responsible for capturing customer orders accurately and efficiently, utilising various methods, as well as being an effective support function for the Sales Teams, able to deal with all levels of customers including high profile, high value or specialist accounts. 

Above all else, you will provide an informed, professional and appropriate response to internal and external enquiries.

Key Accountabilities 

• Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
• Adherence to departmental and Standing Operating Procedures to ensure efficient handling of all types of accounts
• To process orders received via multi channel contact
• Apply logical approach to customer issues to facilitate appropriate resolutions
• Achievement of KPI/PI targets
• Aim to complete all tasks in line with Business Service Standards
• To handle all customer interactions to the standards within our Quality Assessment criteria
• To own and effectively deliver against team and individual workloads and timescales
• Awareness of team workload and proactive in escalating issues as appropriate
• Resolve queries in the best interest of both the customer and the Company
• To carry out any reporting requirements as necessary
• Consistent demonstration of positive, role model behaviour
• To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities
• Ability to communicate effectively & professionally
• Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required – including Inbound and outbound customer order capture
• Collaborate with all other areas of the business
• Carry out any other reasonable duties as requested by management
• Present a positive image of the company and its employees and departments.
• Demonstrate our company values of Joy, Respect and quality

About you

We are looking for someone that's passionate about customer service, you'll be confident in communicating effectively with our customers, have great attention to detail and a keen interest in problem solving. Ideally, you will will have previous experience in sales or a contact centre however this is not essential if you have a natural flair for providing a positive experience with customers and are keen to learn on the job. 

About us

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.  

Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. 

C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.  

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. 

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. 

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at careers@candcgroup.com. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/