Infrastructure Support Specialist

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  • Department / Function :
  • Technology & Transformation
  • Location :
  • Clonmel
  • Contract Type :
  • Permanent
  • Working Pattern :
  • Full-time
  • Job Advert Description :
  • About the Role

    The Infrastructure Support Specialist will be responsible for ensuring C&C Group has a robust and scalable IT Infrastructure that meets the needs of existing and future business, while maintaining standards and best practices set by Group I.T.  To travel to C&C group sites to assist change programs, preventative maintenance, audit and BAU.

    Key Accountabilities 

    • End Point Management: to provide installation, management and technical assistance for all elements of the IT End Points.
    • Compliance: provide proactive management of End Point estate in line with company polices and processes. 
    • Anti-virus and operating system patch management, security vulnerability mitigation.
    • Software license and hardware asset management.
    • Hardware and software life cycle management.
    • Provide 2nd and 3rd line assistance, maintaining system uptime and minimising disruptions to guarantee the smooth running of manufacturing and warehouse operations.
    • Maintain asset inventory of hardware within assigned territory.
    • Comply with agreed processes and procedures for incident, service request and problem management.
    • Identify and assist in the remediation of service impacting issues. Escalate incidents to the operations manager using predefined procedures where the resolution falls outside agreed service level agreement targets.
    • Identifying opportunities to plan, facilitate and execute continuous improvement in infrastructure.
    • Collaborate with senior infrastructure specialists with the design, implementation and documentation of secure agile integrated infrastructure solutions that take advantage of technology advances which facilitates cost reduction, standardization and Legacy removal.
    • Assist the infrastructure manager in disaster recovery and business continuity plans, ensuring regular review and test of those solutions and that they are fit for purpose and use.
    • Reduce complexity and introduce one standard of Infrastructure across office, warehouse and manufacturing locations.
    • Continuously collaborate with the IT Security team to ensure we have the appropriate infrastructure security policies and tools, identifying the threat landscape and removing threats and breaches from misuse, malicious activity or service failure.
    • Monitor systems performance using appropriate tools and mechanisms, generating reports for both technical and non-technical staff and stakeholders.
    • Research new technologies and solutions. Ensuring a good understanding of current technology landscape and future direction of products / services being offered.
    • To contribute to the delivery and operation of specified parts of the infrastructure solution within C&C Group, ensuring that service is fit for purpose in terms of performance and security including software and hardware elements.
    • To provide out-of-hours assistance where deemed necessary and appropriate

    About you 

    Ideally you will have ITIL v3 or v4 service management foundation certificate or experience of working in an ITIL business service environment.  Also you will possess experience in the operation and support of complex, on premise  & cloud systems, ideally with formal IT related qualifications.

    For this role we need someone who possess good knowledge of server and storage technologies and operating systems, middleware and firmware, mail administration, LAN/WAN components and network management including IP telephony.  You will possess In depth knowledge of Windows 10&11, Microsoft Office 365, Active Directory adminsitation, MS teams, Sharepoint, Familiarity with Andriod OS.

    You will possess good knowledge of Cyber security & the threat landscape, remediating operating system security vulnerabilities and patch implementation methods.  You will have experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools.

    Good communication skills are important as you will be assisting users at all levels and third party providers.  You will also have knowledge and application of structured problem solving techniques.

    You will have experience with unattended windows O/S build processes and imaging utilities. Autopilot.  You will also have knowledge of device encryption, anti-virus software and Endpoint detection\response as well as knowledge of Wi-Fi security and access.

    About Us 

    Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.  

    Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. 

    C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.  

    We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. 

    We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. 

    C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at All applications need to come through the candidate portal 

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.