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Department / Function :
Contact Centre
Location :
Contact Centre - Pavilions
Contract Type :
Fixed-term
Working Pattern :
Full-time
Job Advert Description :



About the Role 

In this role, the main goals are to quickly and effectively look into credit questions, engage with all kinds of customers, and provide knowledgeable and professional responses to inquiries from both inside and outside the organisation. Additionally, it's important to create a positive impression of the Contact Centre and the overall company.

Key Accountabilities 

• Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements.
• Adherence to departmental and Standing Operating Procedures to ensure smooth running of all types of accounts.
• Complete all tasks in line with Business Service Standards
• Resolve credit queries in the best interest of both the customer and the Company.
• To conduct any reporting requirements as necessary
• Consistent demonstration of positive, role model behaviour
• To proactively seek to improve personal performance through training programmes, coaching sessions, and other development opportunities.
• Ability to communicate effectively.

About you 

 

• Demonstrable customer service experience 
• Excellent accuracy and attention to detail
• Effective communication skills 
• Customer focused.
• PC literate

About Us 

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.  

Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. 

C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.  

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. 

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. 

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at careers@candcgroup.com. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/ 

Full job description :
Temporary_Credit_Administrator.doc

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.