About the role
We’re looking for Credit Control Team Leaders to join our Account Services team in a fast-paced, collections-focused role on a permanent basis. You’ll report into and assist our Credit Control Team Manager by playing a pivotal role ensuring our credit controllers are trained & supported whilst achieving departmental KPI’s.
What you'll be doing
As Credit Control Team Leader, you will have a hands-on and operational role with your team to ensure department KPI’s are met. It’s important to recognise the current situation and the effect it is having on our customers, and that’s why it’s key that you build professional working relationships with our external partners (for example: pubs in the on-trade sector, supermarkets in off-trade) that exemplify a best-in-class customer service experience. You’ll also collaborate with other internal departments to achieve this and further maintain the fantastic relationships we’ve got with our clients.
Other key responsibilities of the Credit Control Team leader include:
Leading, coaching and mentoring team members to achieve KPIs and targets.
Ensuring adherence to Credit Policies at all times and ensure new team members are trained on all Credit Control processes.
Prompting and accurate allocation of all payments received, ensuring all trackers are updated and maintained on a daily basis.
Maintaining customer billing preferences and ensure EDI issues are flagged/ resolved promptly.
We’d like to see your extensive experience as a credit controller preferably with some form of leadership or advanced duties. Part of this role will be to lead, develop and most importantly motivate the credit controllers by ‘leading from the front’ (lead by example) so we are not only delivering on our targets but also making sure our customers feel a part of the family.
You have previous team leadership experience, able to motivate and mentor other personnel
Advanced Excel skills.
You are pro-active, decisive and resilient attitude with the ability to respond/ adapt to a demanding environment in a positive manner
What we offer
This is a place for people who enjoy the buzz of constant change. We offer a range of excellent benefits as well as great on-site facilities. You can expect:
Send us a CV that demonstrates your credit control experience, and we’ll aim to get back to you ASAP!
Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.
Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe.
C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.
We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.
We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.