Customer Services Representative

  • Department / Function :
  • Contact Centre
  • Location :
  • Glasgow
  • Contract Type :
  • Permanent
  • Working Pattern :
  • Full-time
  • Job Advert Description :
  • C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s

    About the role

    Do you keep the customer at the heart of decision making? Do you have excellent problem skills? If so, this could the role for you!

    We’re looking for Customer Services Representative to join the fast-paced team! You will be responsible for liaising with primary and wholesale customers, providing product and service information to ensure prompt resolution of an inquires or issues.

    What you’ll be doing

    You will be processing new orders and order amendments received from EDI and email.

    You’ll be collecting service level information and reporting same on a daily basis, ensuring communication of issues impacting customers in a timely matter.

    You’ll prepare and process customer ullage and uplift requests, co-ordinating with the relevant areas to ensure timely completion.

    You’ll be helping customers to reach resolution of issues and work with wider team to identify root cause of recurring issues.

    You’ll provide daily service level reporting, working with relevant areas to identify root cause.

    About you

    You have experience in a fast-paced customer services and administration role.

    You can work to deadlines and manage own time effectively.

    You are customer oriented and able to adapt to different personalities.

    What we offer  

    This is a place for people who enjoy the buzz of constant change. We offer a range of excellent benefits as well as great on-site facilities. You can expect: 

    • Pension scheme 
    • Health insurance 
    • Life assurance, plus access to staff sales, a cycle to work scheme, and a whole lot more! 

    Sounds Interesting? 

    Send us a CV that demonstrates your experience and we’ll aim to get back to you ASAP! 

    About Us

    Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.  

    Together we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. From grass to glass, and everything in between. C&C Group plc is a premium drinks company which owns, manufactures, markets, and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. 

    C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.  

    We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together. 

    We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process. 

    C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at careers@candcgroup.com. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/ 

    C&C Group (and inclusive companies) do not accept unsolicited CV’s from recruiters or employment agencies in response to any of our roles – we will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs including those submitted to hiring managers. C&C Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. 
  • Full job description :
  • CS_Job_description.docx