Customer & Sales Support Executive - MC Scotland

  • Department / Function :
  • Contact Centre
  • Location :
  • Glasgow
  • Contract Type :
  • Fixed-term
  • Working Pattern :
  • Full-time
  • Job Advert Description :
  • Matthew Clark is part of C&C Group plc, a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s.

    About the role

    As a Customer & Sales Support Exec you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style.  As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution.  You’ll also be an effective support function for the Sales Team, able to deal with all levels of customers including high profile, high value or specialist accounts.  Above all else, you will provide an informed, professional and appropriate response to internal and external enquiries.

    What you'll be doing

    • Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
    • Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the Sales force on outputs
    • Resolves queries in the best interest of both the customer and the company
    • To carry out any reporting requirements as necessary
    • Consistent demonstration of positive, role model behavior
    • To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities
    • Ability to communicate effectively
    • Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
    • Develop good working relationships with all other areas of the business

    About you

    You'll have a high degree of accuracy and attention to detail, excellent written and verbal communication skills, be customer focused and have a keen interest in problem-solving.
    You'll be PC literate and Sales and/or Contact Centre experience would be preferable but not essential.

    Sounds Interesting?

    Send us a CV that demonstrates your experience and we’ll aim to get back to you ASAP!

    Matthew Clark (part of C&C Group) is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their ethnicity, gender, disability, religion/belief, sexual orientation or age.

    C&C Group (and inclusive companies) do not accept unsolicited CV’s from recruiters or employment agencies in response to any of our roles – we will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs including those submitted to hiring managers. C&C Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.
  • Full job description :
  • Customer_Sales_Support_Exec_JD_.doc