Customer Service Advisor Tennent’s NI
Join our Team
Tennent’s NI is all about providing our customers with an experience that’s second to none. In our office we’ll invest in you to be the best that you can be.
You will use your personality, energy, and positive attitude to help as many customers as you can. We will help you develop your skills further to build strong customer relationships, take ownership and deliver a great customer experience.
This is an excellent opportunity to join an already established and successful team.
Location: Tennents NI, 6 Aghnatrisk Road, Culcavy, Hillsborough, BT26 6JJ
Who we are:
We provide top-class customer service with an unrivalled breadth of understanding and knowledge of the NI licensed trade, delivering a One-Stop proposition for all our customers. Tennent’s NI also has the widest reach and frontline sales coverage of any NI licensed trade supplier.
Our portfolio of beer and cider brands includes Tennent’s, Heverlee, Clonmel, Five Lamps, Magners Irish Cider, Magners Dark Fruit, Magners Rosé, and Outcider alongside brands such as the Whitewater Craft Range, Estrella, Budweiser, Bud Light, Beck’s, Stella, Leffe and Hoegaarden.
World-class brands bringing a global dimension, combined with traditional local service in NI.
The difference you will make
Providing an excellent standard of first‐line service to customers across the Island of Ireland.
Helping customers each day by answering inbound calls to our contact centre
Maintaining positive relationships with customers to ensure repeat & return business
Resolution of customer queries at 1st point of contact
What you will bring
Exceptional listening & communication skills with the ability to show empathy in a customer situation
Providing excellent Customer Service in a polite & timely manner
Strong communication skills, problem solving & literacy skills
Ability to work unsupervised and part of a team
Positive & approachable manner
High attention to detail and accurate data inputting & typing skills
Would be also nice if you had
A minimum of 6 months experience within a Customer Service Role
Experience in Microsoft applications
Educated to GCSE level or equivalent to include English & Maths
Experience in using Order Capture/CRM or other Contact Centre software to capture customer details.
Experience within the Drinks industry is advantageous, but not essential.
How we will reward you
Flexible working hybrid model from home & office
Very sociable working hours between 0830-1700 with no weekends
25 days holiday plus Bank Holidays
Excellent Health Scheme
Excellent Pension Scheme
Quarterly allowance of our own brands
What to do next
If this sounds like a role you’re interested in, then please apply!
Send us a CV that demonstrates your customers sales skills, and we’ll come back to you ASAP!