Digital Services Executive - Matthew Clark

  • Department / Function :
  • Contact Centre
  • Location :
  • Bristol
  • Contract Type :
  • Fixed-term
  • Working Pattern :
  • Full-time
  • Job Advert Description :
  • Matthew Clark is part of C&C Group plc - a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s.

    Looking for brilliant benefits and the chance to progress with a growing business? Join us here at Matthew Clark as a super Digital Services Executive. We’re the number one supplier in the UK drinks industry. Right now, we’re expanding – and getting busier all the time. Could you help our customers and make sure standards stay sky-high?

    What you’ll do

    Based at our friendly contact centre in Bristol, you’ll be the voice of Matthew Clark, answering questions from all kinds of customers. You’ll do your best to answer each query then and there, but where necessary, you’ll investigate to find a solution. The key is to be friendly, professional and positive – an ambassador for the Contact Centre. You could be dealing with high-profile accounts or internal Sales Managers, that makes this a fantastically varied role where you need to think on your feet. If you like hands-on work where each day’s different, you’ll be right at home here.

    Check the job description for full details!

    About you

    Good on the phone and great with people, you’ll be naturally helpful and open. As you’ve worked with customers before, you know how to give outstanding service. We’re talking about the sort of approach that makes every customer feel valued – whether it’s a major account contact or a colleague here at Matthew Clark. Crucially, you also strive to give clear, accurate information. Good PC skills are a must and GCSE Maths and English (or equivalent) would certainly be an advantage.

    What we offer

    We offer a competitive salary along with a range of excellent benefits and great on-site facilities:

    • 26 days’ holiday (plus bank holidays) - with the option to buy a further week
    • A Contributory Pension Scheme
    • A Discretionary Bonus Scheme and Share Incentive Plan (subject to eligibility)
    • Private Healthcare Cover and Life Assurance
    • A  benefits scheme offering a cycle to work scheme, an employee assistance programme, retail & leisure savings, and lots more !
    • Our Bristol Support Office has an on-site gym, a staff shop, free on-site parking and a subsided restaurant.

    Sounds Interesting?

    Send us a CV that demonstrates your experience and we’ll aim to get back to you ASAP!

    Matthew Clark (part of C&C Group) is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their ethnicity, gender, disability, religion/belief, sexual orientation or age.

    C&C Group (and inclusive companies) do not accept unsolicited CV’s from recruiters or employment agencies in response to any of our roles – we will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs including those submitted to hiring managers. C&C Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

     

  • Full job description :
  • Digital_Services_Exec_JD_June_22.docx