C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s
About the role
Do you keep the customer at the heart of decision making? Do you have excellent problem skills? If so, this could the role for you!
We’re looking for Customer Services Representative to join the fast-paced team! You will be responsible for liaising with primary and wholesale customers, providing product and service information to ensure prompt resolution of an inquires or issues.
What you’ll be doing
You will be processing new orders and order amendments received from EDI and email.
You’ll be collecting service level information and reporting same on a daily basis, ensuring communication of issues impacting customers in a timely matter.
You’ll prepare and process customer ullage and uplift requests, co-ordinating with the relevant areas to ensure timely completion.
You’ll be helping customers to reach resolution of issues and work with wider team to identify root cause of recurring issues.
You’ll provide daily service level reporting, working with relevant areas to identify root cause.
You have experience in a fast-paced customer services and administration role.
You can work to deadlines and manage own time effectively.
You are customer oriented and able to adapt to different personalities.
What we offer
This is a place for people who enjoy the buzz of constant change. We offer a range of excellent benefits as well as great on-site facilities. You can expect:
Send us a CV that demonstrates your experience and we’ll aim to get back to you ASAP!