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Department / Function :
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Contact Centre
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Location :
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Wellpark Brewery
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Contract Type :
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Permanent
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Working Pattern :
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Full-time
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Job Advert Description :
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- Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
- Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the Sales force on outputs
- Resolves queries in the best interest of both the customer and the company
- To carry out any reporting requirements as necessary
- Consistent demonstration of positive, role model behavior
- To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities
- Ability to communicate effectively
- Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
- Develop good working relationships with all other areas of the business
